Refund policy

Returns and Refunds Policy

Last updated: April 20, 2024

Thank you for shopping at Adapt MTB.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase date of the product, a 20% restocking fee will be applied. Refunds will be returned back to the original form of payment.

To be eligible for a return, please make sure that:

The product was purchased in the last 30 days
You have your receipt or proof of purchase.
The product is unused and in its original packaging

Products that do not meet these criteria will not be considered for return.

To start your return process, contact us:

By email: contact@adaptmtb.com

By visiting this page on our website: https://www.adaptmtb.com/pages/contact

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Adapt MTB.

You will be responsible for paying for your own shipping costs for returning your item. Again, refunds will be returned back to the original form of payment, and shipping costs are non-refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@adaptmtb.com

Sale items

Sale items can be refunded unless otherwise stated.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:
By email: contact@adaptmtb.com

By visiting this page on our website: https://www.adaptmtb.com/pages/contact